Problem with a return | Members help members

argtihamit_0 · 2025-09-14T11:49:46.545000Z

Hello everyone,I have a problem with a return on eBay and hope that someone can help me.I bought an item that I was not happy with and requested a return through eBay. The seller officially accepted the return. However, the problem is that I have not received a return label so far.I have already contacted the seller several times via eBay messages and asked him to send me the label. Unfortunately, I have either received no clear answer or conflicting information.The return period ends on September 25, and I am worried that by then I will neither get the return label nor be able to send the item back in time. Of course, I want to avoid ending up stuck with the costs or losing my money.My questions are therefore:• What should I do if the seller accepts the return but does not provide a label?• Should I open a case directly with eBay, even if the available options do not exactly fit my problem?• Is there a way for eBay to intervene in such cases and offer a solution?Thank you in advance for any support and your experiences!

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