Problem with delivery address - first/last name - cryptic name/nickname stored | Members help members

gamesorder · 2025-10-21T05:36:34.223000Z

We have already had this problem several times, and it was always resolved quickly.Now we have a buyer whose first and last name, for example, looks like this: "XzDO 240" - the rest of the address is stored correctly and can also be found. It is not a shipping warehouse or anything similar. Part of the cryptic name matches the first two initials of the person listed under the delivery address. We have already informed the customer via eBay, more than 24 hours ago - but without receiving a response.In all cases we have had in the past that were similar, it was always a mistake and we had to cancel the purchase.Since this is an item in the three-digit range, to be honest we do not know what to do.As described, the goods will most likely come back, since they cannot be delivered like this. What to do :)?We are being asked by eBay to ship the goods. Maybe someone can link a staff member so that eBay contacts the customer here, or let us know whether delivery could be made to this address in past purchases?

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Problem with delivery address - first/last name - cryptic name/nickname stored | Members help members | eBay Germany