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Problem with shipping
Good morning everyone,
I have a problem: a case was reported to me because an item was not received. Now the shipment has already been delivered, but unfortunately according to eBay it still hasn't been, and the AI in the contact chat isn't exactly helpful either.
So my question is: does anyone know how long eBay keeps the case open, since the buyer hasn't closed it yet.
Thanks
2 comments
perfect-sally
Mentor1 month agoIf you sent the item with tracking, the AI should actually recognize it at some point.
Unfortunately, tracking on eBay is often lagging behind.
gartenundh17
OP1 month agoUnfortunately, the tracking shows the same shipment number twice there. The buyer does respond, but he doesn't close the case despite having received the item.