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Clarify issues, account restriction, tracking information
Summary: mic_421495 reports a problem on eBay where her seller account was restricted, even though all shipments were sent properly and, according to tracking, were also delivered. She has already confirmed her identity, but is running into obstacles when completing the tracking details and is wondering why she received an account restriction for this.
Hey, I'm new here on EBay and sold something pretty quickly. Entered my bank account and shipped the item right away. No problem at all. The item also arrived with both buyers (according to the tracking number). Today I got an email from EBay saying I should clarify all open questions. So I went into EBay and first noticed that my account is restricted. There were still two points I need to work on so it gets unlocked again. 1. Have my identity verified, that worked well too. But with the 2nd problem I can't get any further. And specifically this: Tracking information
Tracking
X
Complete the tracking information to avoid new restrictions. After delivery of these orders, it can take up to 5 days before restrictions are lifted again.
What am I supposed to add there? The tracking number also goes through eBay automatically and I can't change or do anything like that anyway. And why do I get an account restriction for something like this?
voli-maus
Mentor1 week agoHello @mic_421495 ,
the lovely @melina@ebay will certainly be able to help you.