Issues with seller protection | Members help members

mehlwurm20m · 2026-03-10T07:26:50.999000Z

Hello dear community.I currently have a problem with a buyer.I sold them a new, original-packaged and sealed shower mixer.After the buyer had installed the mixer, they complained that the mixer had a defect. Supposedly it had been there from the beginning.But if I see a scratch that I want to complain about, I don't install the mixer.I have been working as a gas and water installer for 25 years and I know this type of damage when the mixer gets dropped or when you slip with the pliers during installation.I sold the mixer privately, without warranty and no returns.After I switched on eBay buyer protection and described the case, after one day I received the message that the return at my expense as well as the refund to the buyer had been arranged.The buyer provided no proof whatsoever that the damage had existed from the beginning.I immediately filed an objection to the decision, in reply to the email with the decision.That was on Saturday, since then I haven't heard anything more from eBay.Is there a special email address for objections?It seems to me as if eBay didn't consider my message at all and is just acting in the buyer's interest.I am now supposed to be left holding the bag and can throw the mixer in the trash.In my objection I also listed all the evidence available to me.What can I do and where can I complain?Thank you very much for your helpRegards Christian

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