Problems with processing a return | Members help members

buecherwurrrm · 2026-01-06T18:21:59.983000Z

Good evening! I bought a (new) item from a commercial seller on January 2.Today it arrived - unfortunately in damaged condition.So I started a return right away with a reason and two attached photos.Normally, in this case, I get a Hermes QR code with the note to send the item back by a certain date. However, that doesn't work this time, as you can see in the attached image. Clicking on "try again" doesn't change anything.However, I have already received an email saying that the return was accepted.Clicking the "View return details" button in this email, however, takes me back to exactly the same text as in the attached image. Question: How do I get to the Hermes QR code now? Best regards and have a nice eveningbuecherwurrrm

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