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Problems with the crediting of commissions due to a 4-week shipping time
Summary: wejo_heizung reported problems with getting commissions refunded after a delayed return of an item. The return, processed by a buyer using an eBay shipping label, only arrived after almost four weeks. Several phone calls with eBay and DHL confirmed that only eBay, as the sender, could submit a tracing request. Despite an eBay employee promising to refund the commission, there were delays. nina@ebay confirmed that a refund request had been submitted and asked for patience. bootyooty drew attention to the issue.
Problems with the crediting of commissions
The problem is that the returned item from a return did not arrive with us by the deadline specified by eBay!
Now the problem: the buyer buys a shipping label on eBay, the buyer of the shipping label is eBay! A trace request can only be initiated by eBay if the shipment is lost, right? According to DHL, YES! I phoned them and was told that neither the buyer nor the seller can submit a trace request because the buyer in this case is eBay!
On 10/07/2026 the return should actually have been closed because the item had not been received. Shortly before that, the buyer was contacted again by us and was told that there are problems with the return shipment, please check.
On 10/07/2026 opening of the case if money not received!
Item still had not arrived on 10/07/2026
Many phone calls, written communication with buyer and DHL, thanks in advance for this work I had to do for nothing, eBay!
15/07/2026 Item finally turned up, shipment DHL DHL Germany: 235408109293
Drop-off 22/06/2026 in Packstation, final delivery to us on 15/07/2026, well, that's almost 4 weeks later, according to eBay I'm to blame! Thanks for handling the cases so precisely and checking everything so carefully.
Phone call with an eBay employee
Wording: unfortunately, because of the case I cannot credit the amount to the buyer through the official channel because I am blocked by the case.
I ask that the return be processed and the commission credited to us
Reply: don't worry, I will take care of that
I ask you to think about the commission
Employee: yes, of course, everything will be paid back to you.
A message arrives
Case was closed in favor of the buyer
unfortunately the commission was not credited.
Another call to eBay with the question, was it forgotten?
Reply this time from an employee: no, it was not forgotten, it usually takes 3 business days until the amount is credited.
The conversations were recorded and I treat this as a binding contract and insist on the crediting of the commission, everything else is fraudulent behavior on the part of these employees who at the specialist department process cases in seconds and do not even want to check or read the situation!
Kind regards
nina@ebay
Mentor2 weeks ago@wejo_heizung Hey. 🙂 I was happy to take a look at that. My colleagues submitted a request to our specialist department yesterday for reimbursement of the sales commission. As soon as this has been reviewed, you’ll receive a reply shortly. Please be a little patient a bit longer.
@bootyooty Thanks a lot for the tag. ❤
Best regards,
Nina
wejo_heizung
OP2 weeks agoThank you,
part of it has arrived; €054 was withheld for some reason.
bootyooty
Mentor2 weeks agoDear @nina@ebay could you take a look here too?
wejo_heizung
OP2 weeks agoCase No.
5382909124