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Problems with the delivery.
Summary: grigorgat0 describes a problem with selling products on eBay. The products were shipped with DHL, but without a tracking number. Although the buyers confirmed receipt of the products by email, the website shows that delivery did not take place, which is blocking the payout of the funds. grigorgat0 is asking for advice on how to solve this problem.
Here is the translation into German:
“Hello, can someone please help me with some advice on a problem selling products on eBay? I shipped the products to the buyers with DHL, more specifically by regular mail. I wasn’t given a tracking number or anything like that. The buyers confirmed by email that they received the product, but the website says the product has not been delivered yet and I can’t receive the money. Please help me.”
perfect-sally
Mentor1 month agoThat’s the logical conclusion if you ship without valid tracking. A confirmation from the buyer that the item was received won’t be accepted, and so you may end up having to wait up to 30 days for your money.
And then you should urgently consider whether you really are a private seller, as you claim. Nobody has brand-new goods like that lying around at home, and multiple items at that! That could get expensive!
You are typically acting as a business or commercially if you:
buy items to resell them
sell items that you have manufactured for resale
regularly sell large quantities of items
sell similar goods, especially new goods, over a longer period of time
frequently sell new items that you did not purchase for your own use
According to case law, the following are considered indicators of commercial activity:
operating an eBay shop
number of current sales: if many items are continually being sold over a longer period of time, this is usually a commercial seller
the sale of a private collection stretched out over years
type of items sold (new or used goods, value): the sale of several similar navigation devices was classified as proof of commercial activity – likewise the offer of 250 batteries in various sizes with reference to the availability of larger quantities.
a website or the use of advertising descriptions that give a professional impression
Note: We regularly review the trading activities of our sellers and may ask them to mark their eBay account as a business account. You should also expect that competitors or consumer protection associations may issue you a paid cease-and-desist letter and take legal action to obtain injunctive relief.