Problems with a buyer | Members help members

sterntaler7754 · 2025-10-29T17:14:24.601000Z

Dear community,I made a stupid mistake that won’t happen again, but I could still use some advice now.My husband and I both sell privately on ebay and we had both listed the same product (don’t worry, there really were several of them!) and it was bought by the same buyer from both accounts.Because we didn’t want to be rude, we put the items in one package, with the packing slip from each account (there was also a witness). Then I arranged a refund of the shipping costs from my account with a message to the buyer.Since the shipping label was purchased through my husband’s account, the tracking number was of course stored there - I couldn’t store this number on my account because it always says the number is already being used by another account.The package has already arrived at the customer’s a few days ago and now a case has been opened here because the item is supposedly not arrived. ebay has now withheld the full amount, even though the buyer was refunded the shipping costs.I already wrote to the buyer explaining the situation and am waiting for a reply.I’d really appreciate any tips etc. now and maybe one or two people can really help me out?!As I said, something like this won’t happen to me again in the future nothing will be combined anymore, although there was already negative feedback about how the double shipping costs supposedly weren’t necessary.Phew ...

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