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Issues with counterfeit item
Summary: francois83 reports that he bought a counterfeit item and is having problems with the return because the return label doesn't work. He is looking for ways to get his money back, but eBay buyer protection keeps referring him back to the broken return process. perfect-sally points out that without a return, buyer protection does not apply and asks an eBay employee for help.
Dear community,
I unfortunately bought a counterfeit item (Panini sticker).
I filed a complaint about this and have now received a return label from the seller, but it doesn't work. It's via DHL but can't be scanned. I suspect this is a fake too.
I can't contact eBay because this return is always opened then.
How do you proceed here? How do you get your money back?
I can't get any further with the eBay buyer protection either, because it always refers to this return.
Could someone please help me here.
Best regards
Francois83
nina@ebay
Mentor2 weeks ago@francois83 Good morning. 🙂 I’d be happy to take a look at that. You’ll receive a notification about this via our eBay messaging system in the next few minutes. That should resolve the problem. 🙂
@perfect-sally Thanks a lot for the tag. ❤
Best regards,
Nina
perfect-sally
Mentor2 weeks agoAs long as you haven't sent it back, there is no buyer protection! Please name the item number and an eBay employee can take a look.
Hello @nina@ebay could you please have a look? Thanks