Problems with buyer even though item is as described. | Members help members

ms.sasabine · 2026-04-12T10:44:49.388000Z

I’m having problems with a buyer. He bought an item from me 2 days before Good Friday and wanted to have it by Saturday at the latest because he needed it quickly. I then took it to DHL the same afternoon. As luck would have it, according to the tracking, the package didn’t arrive on time, only after Easter, and that’s when the trouble started. He now no longer wants the item because it didn’t arrive in time and even threatened to take further steps if he couldn’t reverse the purchase. After I clearly wrote to him that this wasn’t possible and that I stood by the sale, it got even more complicated, but whatever. The package was then (un)willingly accepted by him or someone else, so it was delivered. Then he opened a buyer protection case because the power supply was missing, but that was not part of the item according to the description and was never shown in the photos; as stated in the description, the device was sold, which I informed him of immediately.I had also clearly written private sale, no returns, etc.... The worst part was that after 5 min. after he opened the case, Ebay ruled in his favor (really after 5 min.) what an outrage, he only has 29 ratings in 10 years and I have over 200 and did nothing wrong, I even asked Ebay to take a close look at my description and also the conversation with him. Why is something like this decided in 5 min.? Outrageous. If the buyer gets away with this. I will distance myself from EBay and close my account. That’s how you lose customers.

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Problems with buyer even though item is as described. | Members help members | eBay Germany