Problems with purchase, seller isn't responding! | Members help members

di_11016 · 2025-12-31T10:53:09.413000Z

We bought a vacuum cleaner at the end of October that was listed as NEW. The vacuum arrived here covered in all kinds of tape, and when we opened it, we were disappointed. Return slip from the previous buyer inside, dirt and grime in and on the vacuum. We contacted the seller directly, who assured us, "No, it is absolutely brand new," so I then sent pictures. No response for a long time, then at the beginning of December the message "Hello, thank you very much for your letter. I will ask my customer service department to review this matter immediately. We will be happy to help you further. Thank you."Since then, silence again, we don't have the option to involve Ebay, Klarna says we should sort it out with eBay. Any tips on how to report something like this to eBay? Everything is very unhelpful, the help says "Go here and then involve eBay," but unfortunately we don't have that option.

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Problems with purchase, seller isn't responding! | Members help members | eBay Germany