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Problems with private sellers
Summary: danielvanhelsing encountered an issue with a private seller on eBay after pre-ordering a film set to release in August. The seller became unreachable, preventing danielvanhelsing from obtaining updates. perfect-sally suggested potential solutions, but purchasing with eBay credit limited options. After involving eBay representatives like bootyooty and melina@ebay, a resolution was reached with a refund, though it was unclear if it came from the seller or eBay. The situation was ultimately resolved, and danielvanhelsing expressed gratitude for the assistance.
Hello,
I have the following problem,
I pre-ordered a movie from a private seller at the end of May that isn’t coming out until August.
Now that the movie has been released, I tried to message the seller to ask about the current status.
Unfortunately, he has set the option so that he doesn’t want to receive messages (which I think is complete nonsense).
I also can’t involve eBay, because the purchase was over 30 days ago and then I can’t open a case either.
The only thing I could do to get in touch with the seller was to request a return, which I also did, but he still hasn’t responded.
hasjana
Mentor1 week agowhy do people not actually ask themselves, before making a purchase, how it is possible for a "private" seller to offer items that aren't even on the market yet?
there are definitely also reputable commercial dealers, where you can pre-order something like that
danielvanhelsing
OP1 week agoThanks for your help
danielvanhelsing
OP1 week agoHello,
there was a refund of the purchase price today, but I can't say whether it came from the seller or from eBay...
Best,
perfect-sally
Mentor1 week agoThanks for the feedback.
If an eBay employee could still change the case, but the specified 3 days have passed fruitlessly, then eBay probably refunded it and is (hopefully) getting the money back from the seller.
You were helped, and that’s what matters!
danielvanhelsing
OP1 week agoHello,
the seller still hasn't gotten back to me yet.
Best regards danielvanhelsing
bootyooty
Mentor1 week ago@melina@ebay is it still too early to step in?
melina@ebay
Mentor1 week ago@bootyooty Yes, we have to wait the 3 business days here.
Best regards
Melina
melina@ebay
Mentor1 week agoHello @danielvanhelsing
Please wait here for the mentioned 3 days first. After that, feel free to get in touch with us.
Best regards
Melina
danielvanhelsing
OP1 week agoHello Alena,
thanks for the help, I'll get back to you again then.
Best wishes
alena@ebay
Mentor1 week agoHello @danielvanhelsing I’ve now changed the case. The seller has 3 working days to get in touch with you and us. If you don’t hear back by tomorrow, please message us here again.
Thanks for the mention @bootyooty 😘
Best regards
bootyooty
Mentor1 week agoHello @danielvanhelsing but the seller then blatantly violated the delivery times policy, which states that in pre-sales the item must be delivered within 40 working days after purchase.
https://www.ebay.de/help/policies/listing-policies/grundsatz-zu-lieferzeiten-und-zum-vorabverkauf?id=4252
If the "Ask the seller" function is disabled, I assume it’s a fairly large commercial seller?
The return opening was unfortunately wrong; you were already told that.
@alena@ebay 😘 could you please take a look?
danielvanhelsing
OP1 week agoHello Sally,
that was the only obvious way for me to get in touch with the seller somehow.
I paid with my eBay credit..
perfect-sally
Mentor1 week agoThen unfortunately everything is over and there is no buyer protection anymore.
We can still ask an ebay MA, but for that you should promptly provide the item number because the workday ends at 8 p.m. If it doesn’t work out today, please get back to us again in this thread tomorrow morning.
@nina@ebay could you please take a quick look if there’s still time? Thank you very much and have a nice evening 🤗
perfect-sally
Mentor1 week agoWhat exactly do you want to return if you supposedly didn't receive anything? Unfortunately, that naturally doesn't work like that either, and ebay has long since dropped out.
Only if you paid with PayPal is there still a small chance by trying to open a dispute there.