Problems with seller and eBay | Members help members

puw1 · 2025-12-29T21:45:22.227000Z

Hello, before Christmas I bought two sets of headlamps. One set consisting of two headlamps costs 11 euros. I bought two sets (consisting of a total of 4 headlamps) and transferred two times 11 euros, making 22 euros, via Paypal. But now the seller has only sent me a total of two headlamps. I contacted the seller and our communication went as follows: Me: Hello, I bought two times two LED sets from you for 2 x 11 euros. That is a total of 22 euros for 2 x 2 devices. So a total of 4 devices. But you only sent me two devices. So two are missing. Will you send me those as well ?Kind regards It has to be 4 devices in total. You only sent me 2. Seller: Hello, I am very sorry, could you please reimburse me the difference of 10 euros? I checked with the warehouse, and they told me the item is no longer in stock. Me: What the **bleep**, I transferred 22 euros. Seller: Hello, we received your payment of 18.48 €. Taxes may have been added. Could I refund you 1 €? We look forward to your reply. Then I contacted eBay because by now I’m tired of communicating with people who either don’t speak proper German or don’t know their own goods. Because the seller provided proof of shipment, eBay closed the case. Of course there is proof of shipment, because I did receive something. Just too little. From the pictures I sent the seller you can see that it is only two devices and not four. In one of these blue boxes there is only one headlamp. Two blue boxes equal two headlamps. I hope I have been able to explain this correctly now, because with the seller and with eBay I apparently haven’t really been able to explain what two times two is. This is my purchase: Delivered on Sat, Dec 13 Returns accepted until Jan 13. The case was closed by customer service. View request details 2x LED headlight headlamp waterproof USB rechargeable & battery Quantity : 2 EUR 22.00 I hope you can help me. I gave the two lamps away as Christmas presents. So returning them is no longer possible. Actually, the two people should have received two devices so that they could each wear one while the second could be charged... Kind regards and a Happy New Year ! Puw

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