Received product tampering - shipping label not arriving. | Members help members

edelworks · 2025-10-13T09:27:19.389000Z

Dear eBay team,I unfortunately received a counterfeit product through eBay. It is a brown razor plate that was advertised as an original product and also delivered in original packaging. However, after careful inspection and comparison with a genuine razor plate, it is clearly evident that it is a counterfeit. The material differs significantly (plastic in places where the original is made of metal), and the product cuts extremely poorly and causes injuries. I therefore reported the case immediately and requested a return.The seller did not respond personally to this, but apparently only activated the automatic return process. A return label was supposedly provided.In fact, however, I was not sent a functioning shipping label. The DHL tracking number stored in the system does not exist, which I checked several times. I am currently unable to continue in the return process because I am supposed to confirm that I dropped off the shipment with this non-existent tracking number – which is factually impossible. Unfortunately, eBay does not offer me any way in this dialog to report directly that the seller did not provide a valid label. The seller also did not respond to several messages via the eBay messaging system. I therefore urgently request support in order to properly close the case. Of course, I would like to return the counterfeit goods, but I cannot do so without a valid return label.

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Received product tampering - shipping label not arriving. | Members help members | eBay Germany