QR code for return not received/found in communication | Members help members

nicktaler · 2026-06-26T09:43:57.117798Z

I initiated a return because of a defect, and that worked well with the seller too. The return process was initiated, I received a credit for the item value plus the shipping costs back to me. Seller covers the return shipping costs.I received an email from ebay: "Return xyz is ready to ship. " And then in the text: "please print the shipping label and send the item back by xxxx. My problem:I don't have any attachment or QR code or anything else to print out. In my notifications I find a Hermes reference for the electronic notification of the return shipment, but there is no return label there either. At the Hermes shop, apparently you can't initiate a print job based on this tracking number alone. (I think that worked with DHL). Any idea how I can get the label? I don't want to upset the seller and hope that I'm not the problem but somehow ebay is. :-)

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