Chargeback from the seller account | Members help members

stroh-9372 · 2026-04-28T14:49:00.033000Z

One of my shipments got lost, probably misplaced by DHL at the sorting facility. Where or how can I file a claim for this with eBay, or do I have to sort out the case with DHL myself? I’m a private seller and thought that the buyer had to do that. eBay initiated a chargeback of the purchase price from me, even though DHL had made an entry for the completed delivery or it was stored with eBay. Unfortunately, I didn’t read the eBay message. I’m not sure what to do with the eBay message or how to contact them about this. Can someone help me get my head around this?

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