Refund via eBay or privately

Question

Hello everyone, as always I have a question. Two days ago I sold a small fan heater, which I had wrapped in bubble wrap and packed into a regular shoebox. The buyer received the package the next day and told me that it had arrived in a very poor condition and that the fan heater was half broken. It does work, but can now only be switched on and off with the mains plug. Before I sent it to the buyer, I checked it at home, and it worked perfectly. I did not receive any photos of the damaged packag...

perfect-sally · Accepted Answer

In any case, the refund has to go through ebay.Of course you can wait until the buyer opens a return, or you can cancel the purchase at the buyer’s request and issue the refund.If the buyer opens the return, you’ll also have to cover the return shipping, and it’s not really good for your account if returns are opened for these reasons.And one more tip for next time: shoe boxes are about the worst possible choice for shipping boxes - at least for items of this kind 😉