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Refund
I sold an item and sent it off by mail for 1.80 euros, and now the buyer is saying the goods never arrived. I don't have tracking, so does that mean it's tough luck for me now and I have to refund the buyer the money? Is that right, or do we also have a bit of protection against stuff like this?
Thanks, best regards
5 comments
perfect-sally
Mentor2 weeks ago · EditedYou would have protection if the item price and postage together do not exceed 20 € and if you had franked it through eBay.
And are you absolutely sure that, with the amount of items, you are really selling privately?
You typically act as an entrepreneur or commercial seller if you:
buy items in order to resell them
sell items that you have made for resale
regularly sell large quantities of items
sell similar goods, especially new goods, over a longer period of time
frequently sell new items that you did not purchase for your own use
According to case law, the following are considered indications of commercial activity:
running an eBay shop
number of current sales: if many items are continuously sold over a longer period of time, this is usually a commercial seller
prolonged sale of a private collection over a period of years
type of items sold (new or used goods, value): the sale of several similar navigation devices was classified as proof of commercial activity – likewise the offer of 250 batteries in various sizes with reference to the availability of larger quantities.
a website or the use of advertising descriptions that create a professional impression
Note: We regularly review the business activities of our sellers and may require them to mark their eBay account as a business account. Furthermore, you must expect to be formally warned at your expense by competitors or consumer protection associations and to be taken to court for injunctive relief.
stefliba
OP2 weeks agoThanks, it was an item for 4.50 euros, but unfortunately it wasn't postage-paid via eBay.
I didn't know that; I thought it didn't matter.
I'll know better next time.
Yes, I'm a private seller, I've only been doing this for 2 months, and I don't plan to expand. Thanks
perfect-sally
Mentor2 weeks agoWell, expanding with currently 423 active offers ;)
And groceries are included too. That can get pretty expensive!
stefliba
OP2 weeks agoReally? I didn’t know that about the food. Can you please tell me what I did wrong?
Thanks for the tip, I’m a beginner.
perfect-sally
Mentor2 weeks agoJust as an example:
Business registration: A business license is required for regular sales of processed food
Labeling requirement: For packaged goods, strict rules under the Food Information Regulation (LMIV) apply. You must provide ingredients, allergens, the best-before date (MHD), and nutritional values
Platform sales (online): If you use platforms like eBay Kleinanzeigen or online marketplaces, the Platform Tax Transparency Act (PStTG) imposes expanded reporting requirements on the portals once certain sales volumes are reached