Hello, my buyer had already changed their mind before receiving the item and requested a return. Since I had no problem with that, I stupidly accepted it, but I only meant the sale price and not the shipping costs I originally paid. The buyer also sent the item back in perfect condition. But now I have no way to reduce the refund amount to the sale price or get in touch with eBay about it in any way, the bot is of course a dead end. Is there any way for me to do this? Thanks!

Hello @moppedfritze , many thanks for your feedback. Best to send us the receipt to our email address; you can find it here. @oskar_der_wikinger thanks for the tag. Kind regards Elke

Refund to buyer without shipping costs | Members help members

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Refund to buyer without shipping costs | Members help members | eBay Germany