Refund received or not ??? Help | Members help members

Anonymous User · 2025-10-12T08:16:04.636000Z

Hello everyone,I have a quick questionI wanted to know whether I received a refund (see image). However, a few days later after the refund, I received an email from eBay saying that my account was suspended because, according to eBay, I had abused buyer protection. ????According to the credit card statement, though, the refund is visible. Still, one thing on eBay confuses me: when I go to Help & Contact" and then contact eBay (the blue field), the AI chat opens. There it says:Explain in a few words how I can help you.If I then enter "return", the message appears Please select an item to start a return or check the return status."When I select the item, a message appears "I see that your appeal was denied (my name) and the case was closed with a final decision??" but I don't really understand why, since I never actually filed an appeal.??The refund was automatically initiated through eBay Buyer Protection, I contacted eBay and then an employee initiated the refund and I also received an email confirming it. The email came from eBay so ebay@ebay.com that was the system Unfortunately I can't upload a file about this, only 1 file, so I copied it. It says quote " (Subject, i.e. the title of the email ) Refund initiated for order 06-13600-&&&&&Your refund has been initiated!Your case for this item has been resolved. Here is the overview of your refund. You should receive it within 3-5 business days Refund Overview Subtotal EUR 294.99 Total refund EUR 294.99 Your refund goes to ending in (last 4 digits of my IBAN) EUR 294.99 25. Sep Can someone explain to me what this means? These contradictory claims???I have already contacted eBay customer support 3 times, and each time I was told that the refund had been initiated.

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