Refund for the buyer. What can I do as a seller? | Members help members | eBay Germany

Refund for the buyer. What can I do as a seller? | Members help members | eBay Germany

Locked

Antworten können hier nur von erfahrenen Mentor*innen sowie der Person verfasst werden, die die Frage gestellt hat.

Community Help & Dialogue

Members help members

Refund for the buyer. What can I do as a seller?

How can I contact Ebay if I can no longer sell an item, a buyer has already paid, and I want to get the money back from Ebay, where it is being held in escrow. I am being told that I cannot request this because a case has already been opened for it. Thanks

isabpe4629

1 View listings

Posted 6 days ago · Edited 6 days ago·Last reply 6 days ago

1 comment

petersmodellbahnstuebchen

Mentor6 days ago

Hi @isabpe4629

if a case has already been opened, you can just read in it how to proceed and until when.

Please send the order number once, then an Ebay staff member can take a closer look.

Best regards from the Baltic Sea

Peter