Refund case automatically closed, although resolved

Question

Hello!I won an item at auction on April 28.Item number 137215992582.A tracking number was also provided quickly, but then nothing happened at first.On May 11, I opened a case "item not received" and after several days of contact with the seller it turned out that the shipment had not yet been sent out there.Then yesterday on 18/5 I received a new tracking number.Now I got an email from Ebay (19/5) saying that the case was closed in my favor and that I received a refund.I'm a bit confused.I don't...

bootyooty · Accepted Answer

Hi @moerfel26  you didn’t do anything wrong, everything went fine.Because it’s not just the tracking number that matters, but rather proof of delivery, and your seller couldn’t provide that. eBay then decided for you and refunded you. Now you wait calmly to see whether anything actually gets delivered.If so, and you want to keep it, you can pay the seller directly; a second payment via eBay isn’t possible.If you no longer want the item, I’d refuse the delivery, then it goes back t...