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Refund doesn't work
Summary: natahmm_59 reported difficulties with refunding an item that had been returned to him through the platform. Despite updating the payment method, he repeatedly received the message that the refund could not be processed. Another participant, perfect-sally, suggested sharing the item number so that a staff member could look into the matter. mia@ebay offered to process the refund for him. Finally, selina_b@ebay, also a staff member, took over the case and carried out the refund, for which natahmm_59 expressed his thanks.
I should have been able to issue the refund for an item returned to me by today.
Unfortunately, that doesn't work, I get the message "Your refund could not be processed, please use another payment method"
After that, I updated the payment method again, but it still doesn't work and the same message appears.
Then I requested a callback from the eBay hotline. The callback came, but no one was there to answer me. Same thing on the second attempt.
I'm at a loss as to how things should go from here. Does anyone have any idea?
mia@ebay
·1 month agoHello @natahmm_59 ,
I’d be happy to book the refund for you if you’d like.
Kind regards
Mia
natahmm_59
OP1 month agoHello Mia,
I had just read that eBay will automatically refund it if the seller can’t initiate it.
If not, it would be great if you could initiate the refund. I’m assuming that you’re an eBay employee ?!?
perfect-sally
Mentor1 month agoMia is off work already! And yes, ebay also refunds automatically if the seller misses the deadline and doesn't refund it themselves. But then there is a defect on the account, which can jeopardize your service status.
I'm tagging the MA present now for you. And one more note: yes, the MA's are female employees of ebay.
Hello@selina_b@ebay could you take a look, please? Thanks
selina_b@ebay
Hello @natahmm_59 ,
I'm stepping in here for @mia@ebay . I've gone ahead and processed the refund.
@perfect-sally Thanks a lot for tagging 🤗
Best regards
Selina
natahmm_59
OP1 month agoMany thanks and best regards
selina_b@ebay
@natahmm_59 Very gladly.
Best regards
Selina
natahmm_59
OP1 month agoThanks
perfect-sally
Mentor1 month agoPlease state the item number and an ebay employee can take a look at it.
And are you sure that it has not already been refunded by ebay?
@mia@ebay could you please take a look? Thanks
natahmm_59
OP1 month agoThe order number is 27-15057-21502. I have not received any message from eBay that the refund was successful.
The last message from eBay was that I should initiate the refund by 8/9, and I have been trying unsuccessfully to do that for two days now.
perfect-sally
Mentor1 month agoIf it was refunded, you can see that on the item.
natahmm_59
OP1 month agoNo, that's not visible. The Refund until September 8 point is not blue and has no checkmark on the timeline. I go there to the Start refund button and it just doesn't work, as I described before.