Didn't receive a refund | Members help members

nermana61 · 2026-04-12T12:59:12.857000Z

Subject: Refund not received – despite returnHello everyone,I already returned an order in February 2026.Despite contacting the seller multiple times, I have not received the amount so far. According to the latest information, the refund was initiated on 23.03.2026, but no payment has been received.The credit card originally used was active until 31.03.2026 and was only blocked after that. The usual 3–5 business days for a refund had already passed during this period. Therefore, I assume that the refund did not go through.I have since registered a new Visa credit card and have also already contacted customer service from eBay.Does anyone have any idea how I can proceed in this case or had similar experiences?Many thanks in advance!Best regards

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