Refund despite receipt | Members help members

bremen04 · 2025-12-03T07:51:03.116000Z

Buyer opens a case for an item not received (!!!). In his explanation, he writes that he did receive the item (!!!), but that he wouldn’t like the contents of the DVD because he already knows the films (???). Ebay customer service is brought in, personal conversation with the specialist department. Case is closed as expected, customer still gets his money back... and is probably happy now, goal achieved despite false claim. A return wouldn’t be possible with that reasoning, since he had unsealed the DVD case. What’s wrong there??? Legitimate protection is fine, but like this??? Circumventing legal restrictions on the right of withdrawal for data carriers... that’s what I’d call it...

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Refund despite receipt | Members help members | eBay Germany