Refund still pending despite written promise (48h) | Members help members

psuskin · 2025-12-27T10:34:58.439000Z

Hello everyone, short update on my case, since the situation is still being delayed and, to be honest, I’m no longer getting anywhere. Item number: 306629566441Order number: 25-13867-39248Return: 5308015148Thread ID: 1-6EB3EMKU Brief summary of the matter:I bought a high-value item from a seller in France.According to tracking, a package was “delivered,” but it was not addressed to me.I was only able to get the package through my own research with Deutsche Post.The contents in no way matched the item I bought, but instead consisted only of worthless papers.The opening of the package as well as the contents, label, and tracking have been fully documented by photo and video.Case progress at eBay:The seller did not respond for a long time and did not provide a usable return label.After review by eBay customer service, I was confirmed in writing on Monday, 22/12, that the case would be closed in my favor.I was assured a refund of the full purchase price within 48 hours via PayPal.This deadline has now been clearly exceeded.After asking again, I was instead told that the case was now back with an “expert team for review.”This is incomprehensible to me, since the refund had already been clearly promised to me and the facts are fully documented.I have meanwhile even filed a police report, in which it is expressly noted that I had assumed the promised refund from eBay (I’m not trying to claim it twice, just documenting the facts). Current status (Saturday):No refundNo further response from eBayI have done everything that was asked of me and now want to close the matter without any further stress and simply receive the promised refund. If someone from the eBay team is reading here or can provide a hint on how this can now be finally resolved quickly, I would be very grateful. Thank you for reading and for any support. Best regardsPhilip Suskin

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Refund still pending despite written promise (48h) | Members help members | eBay Germany