Refund from the balance after cancellation, why exactly?

Question

Hello community, is it normal that a canceled purchase causes eBay to first deduct the amount from the balance?That actually makes no sense if the amount wasn't even credited beforehand, I didn't actually have the money. Why isn't it simply collected from the buyer? I didn't cancel. Case as follows:Buyer buys something after a price suggestion and pays normally. After 3 hours he realizes it's the wrong item. Now eBay withholds the money until it is shipped. But now I see that afte...

bootyooty · Accepted Answer

Hello @aurora118780  an experienced ebay employee from the community can certainly answer your question here, just be a little patient, she’ll reply to you in the thread here. Dear @mia@ebay  could you please take a look?