Refund because the item was not delivered

Question

Is it so common that I, as the seller, have to agree to a refund because the item has obviously been lost?

elke@ebay · Answer

Hello @biboe62 , thank you very much for your post. In any case, as a seller you need valid proof of delivery here. If you have this, you are covered by eBay Seller Protection. Which order exactly is this about, please? Please give me the eBay order number or case number.

@bootyooty thanks for the tag.

Best regards

Elke

bootyooty · Answer

@elke@ebay 🌸 could you please take a look?