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Refund is being blocked by eBay
Summary: tinte-tone_0 reports that a full refund for a purchase is being blocked because of a deduction by eBay, even though the item was not sent back in the original packaging. The amount to be refunded was reduced to EUR 14.01. perfect-sally points out that there may be a limit for deductions and asks an eBay employee for support.
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Total refund
EUR 16,98
Refund - overview
Show details
Refund - overviewTransaction detailsTransaction amountPurchase priceEUR 16,98Fee credits-EUR 2,97
Amount owed
EUR 14,01
Comment
The item was returned not in the original packaging a deduction of 49% is deliberately blocked by eBay why ever
This is how the money will be debited
We will deduct the total amount from your available payouts. If these are not sufficient, you authorize us to charge solarisBank Gf (S) ending in 9156 for the remaining amount. We may add this amount to other amounts due. You can also add a new payment option.
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nina@ebay
·3 weeks ago@tinte-tone_0 Hey. 🙂 Is this about article 318230263916? If so, the associated return was already closed on 05/09.
If it's about a different article, please send me the article number.
@perfect-sally Thanks a lot for tagging me. 💖
Best regards,
Nina
perfect-sally
Mentor3 weeks agoAs far as I know, there is a limit to how much can be deducted / withheld at most.
Hello @nina@ebay could you take a look please? Thanks