Return: Item sent back to the seller, return closed, no refund | Members help members

basti27188 · 2025-09-04T16:27:44.190000Z

I bought an item from a seller in May. When I realized that it wasn’t working, I contacted the seller and asked for a solution. He then sent me a return label and a return case was opened. Now the item has been back with the seller for over a month, the return was closed in the meantime, and no refund has been made to date. If I try to get eBay involved through the assistant, I only get the message that the case has been closed and therefore no customer support agent can be contacted. What can I do now? Is there no way to contact eBay? The seller does not respond to follow-up questions, and I now have neither the item nor the money.

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Return: Item sent back to the seller, return closed, no refund | Members help members | eBay Germany