Return approved, shipping label created but not received | Members help members

pointer125 · 2025-12-09T18:43:00.935000Z

Hello,I am a private seller and sold something on the platform. Unfortunately, some of the items are defective, and the buyer has also proven this to me. So he submitted a return request, which I approved. After that, I could only say that I would refund the full amount and then create a shipping label directly via eBay.Now the buyer says he didn’t receive a label? I can see the tracking as a separate tracking number and also see the point "Buyer has dropped off the item," but it is greyed out. What can I do now?

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Return approved, shipping label created but not received | Members help members | eBay Germany