Returning defective items to the seller not possible | Members help members

alpenfee711 · 2026-03-17T20:05:22.260000Z

Hello, maybe someone here has a solution. Because eBay’s chatbot doesn’t give any suitable answer. I ordered an item from a seller and received it too. Unfortunately, the canister with H2O2/hydrogen peroxide 3% was almost bursting and completely bloated. There was also already a slight crack in the plastic, so I wrote to the seller. 3 times and even with a translator into Polish (the company is probably based there). NO RESPONSE. Contacted eBay, money is coming back. The seller is supposed to get in touch with me regarding the item. But he isn’t getting in touch, and returning it in the original packaging is no longer possible because it isn’t tight. If the seller still doesn’t respond now, can I just keep the item or do I have to dispose of it myself? Does anyone here know anything?Thank you very muchEla

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Returning defective items to the seller not possible | Members help members | eBay Germany