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Return by buyer and refund
Summary: jensha_de had questions about confirming receipt of a returned item and issuing a refund. perfect-sally noted that confirmation isn't required, but jensha_de explained the return was blocked due to an existing return request. selina_b@ebay clarified that the refund can't be processed directly by jensha_de due to eBay's involvement but offered to handle it. jensha_de agreed to let the process continue, and mia@ebay confirmed the refund would be issued. Participants collaboratively resolved the issue with assistance from eBay representatives.
Hello, the buyer returned an item by regular mail. The return request is still open. How can I confirm receipt? And then initiate the refund?
mia@ebay
Mentor1 month agoHello @jensha_de ,
Thank you very much for your post.
I have now clarified the return, and so the buyer will receive the refund.
@perfect-sally - Thanks for the tag
Kind regards
Mia
jensha_de
OP1 month agoHello,
yes please issue a refund!
best regards
Haferkorn
perfect-sally
Mentor1 month ago · Edited@mia@ebay could you please take over for Selina / Melina and initiate the refund? Thanks
selina_b@ebay
Hello @jensha_de ,
thanks a lot for your post. I’ll take over here for @melina@ebay .
Since your buyer has involved us, you can no longer issue a refund through the return.
We can process the refund for you here. Is that okay with you?
@perfect-sally Thanks for tagging 🤗
Best regards
Selina
perfect-sally
Mentor1 month ago@selina_b@ebay quick question about this: if it doesn't work via the return, I understand that, but if it goes through the details of the purchase, it still doesn't work either? Thanks
selina_b@ebay
@perfect-sally There, it definitely works if you click on "More actions". The second item is "Send refund".
Kind regards
Selina
perfect-sally
Mentor1 month agoThat would have settled the matter then and there!
Many thanks 🤗
jensha_de
OP1 month agoItem number: 127918562954
petersmodellbahnstuebchen
Mentor1 month agoHi @jensha_de
if you look at the return details, you can mark the item as received and then refund it.
Best regards from the Baltic Sea
Peter
perfect-sally
Mentor1 month agoThere is no function to confirm receipt! Why don’t you just refund it?
jensha_de
OP1 month agothe return is blocked because the buyer has requested a return.
perfect-sally
Mentor1 month ago · EditedAn ebay staff member is looking into this and will get back here. Please also mention the item number for safety.
@melina@ebay could you please take a look? Thanks. And please also explain to us right away why something is blocked here when a seller wants to issue a refund on their own. Thanks again.