Return of a sold smartphone | Members help members

dk0410reinhard · 2026-02-24T08:57:24.156000Z

Good morning everyone, and I’m asking for your help! On 16/02/26 I sold a used OPPO smartphone for 25.99 euros. On 18/02/26 the buyer opened a return case because of burn-in on the display. I have no idea what that means. The phone belonged to my wife and had a screen protector from the start. The seller sent me 3 photos to show the issue. We couldn’t see anything in the photos. Then the refund was started and a shipping label was released. I informed the seller in writing to send the phone immediately so the alleged damage could be checked by a specialist retailer to see whether the complaint is also justified. And I asked for the tracking number to follow the shipment! But the seller is not responding at all. He isn’t even making any attempt to get in touch with me.

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Return of a sold smartphone | Members help members | eBay Germany