Return: seller's wrong tracking number – cases closed despite correct return | Members help members

rhapsonia · 2025-12-16T10:24:45.843000Z

Hello, I need support with several returns from a seller, where there have been problems with the tracking number and case handling. Within a short period of time, I bought several items from the same seller. Four of them did not match the description and had to be returned. Only after I submitted my return requests directly to eBay didthe seller provide me with a return label on eBay, which I printed out and used. All four items were returned together in one Hermes parcel. One item was refunded immediately on the day it was handed in at the Hermes shop. For the other three items, no refund was issued, although according to Hermes the parcel was then delivered.When I opened the cases, all three were closed again immediately with the reason:„We did not receive any shipping or tracking information showing that you returned the item to the seller.“ However, the seller had entered a wrong tracking number in the system that does not belong to my return. As a result, my actual return was not recognized in the system. Shortly afterwards, I received a message via eBay that the amount (for the 3 items) will be *refunded via PayPal*. Financially, the matter is therefore settled, but the eBay cases still state that I had „no proof of shipment,“ although I shipped correctly and all proof is available. For one of the three items, I was now able to find the appeal link and upload the proof there. However, for the other two items, the appeal link does not appear. I would like to have the following clarified:that my return was carried out correctlythat the seller’s incorrect tracking number is taken into accountwhether the other two cases can be reviewed manually or reopenedIf desired, I can provide all proof again (shipping receipt, parcel label, complete Hermes tracking history). Thank you for your support.

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