Hello, I have received an order. When unpacking the order, I realized that it is not new goods as described, but resealed items. Accordingly, I requested a return for 2 of the 3 items. For the 3rd, I get the error message :"The error is not on your side, but on ours. Please go back and try again.". This means I cannot request a return for the last item, although it is also necessary. Can anyone help here? Best regards

Hello @krc_1524, thank you very much for your contribution! I’ve just opened the return request for the third item for you. 😊 Thanks for the tag, @perfect-sally. 😽 Kind regards Verena

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