Return Italy - Germany | Members help members

kluhtu · 2026-07-05T10:51:47.157613Z

Hello everyone,I hope the collective wisdom can contribute something to my case.So, I sold my iPhone to Italy; the phone was always treated carefully and also worked flawlessly. But when it arrived in Italy with the buyer, he only sent a picture with the charging cable connected, the screen was black, and wrote that he wanted to return it because it no longer works.So this picture is absolutely not conclusive, because plugging it in and then turning the screen off, well, okay.I accepted the return, clueless as I am, and then wanted to buy a return label via eBay or Parcel2Go. But then I end up on eBay Italy and it shows me that there are no open returns and so I can't buy anything either.Then I tried to buy a label via DHL, GLS, and UPS, but unfortunately I then need the buyer's personal tax number. Of course you can guess that the guy won't give me his number.Looks like a really simple scam to me…The German phone support from eBay helped as best they could and forwarded the request, but now the Italians are taking care of it, well, and lo and behold, nothing is happening at all.Now my iPhone is gone and I haven't received any money. Thanks for nothing, eBay.So the question for the community: has anyone ever had a case like this, and if so, how did they deal with it?

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