Return comes back damaged from Hermes | Members help members

floriundphil · 2026-02-21T12:45:56.927000Z

hello, I have a problem with a return. I reached a proper agreement with the buyer, the buyer is sending the item back and now the package arrives damaged at my place. Inside, the original packaging and the item are damaged. I then contacted Hermes immediately with a damage report, but they are now referring me to eBay. But on eBay, the return is already completed. What can I do to claim my financial loss?

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Return comes back damaged from Hermes | Members help members | eBay Germany