Return needed with different shipping | Members help members

nafianer · 2025-12-13T19:22:10.565000Z

Hello everyone. I wanted to return a monitor and selected Hermes under return for that. Paid for the ticket and printed it and stuck it onto the box the goods came in with.Hermes refused to accept it, saying the package was too large. Pickup would have cost almost 30 euros extra.I reached an agreement with the seller, and he then sent me 2 DHL tickets. The goods have now arrived with him as well.But on eBay the open return with Hermes is still showing. How can I change that so I can enter the labels from the seller there? Surely the process can't be closed like that. Can the seller then make the refund?

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Return needed with different shipping | Members help members | eBay Germany