Returns of less than 50% of the goods | Members help members

dasolivenholzbrett · 2025-09-22T12:13:25.117000Z

Hello, I need helpDoes anyone know how this can be solved? Customer is sending back only 17 pieces instead of the 40 boards ordered.Unfortunately, in the return notification he announced 40/40, but he also confirmed by email that he is only sending back 17.Since a maximum of 50% can be deducted from the refund, unfortunately I can't refund him the correct amount.Unfortunately, the eBay service can no longer be reached, and the AI tool is completely overwhelmed in this case. What can be done in this case? Thanks + best regards

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Returns of less than 50% of the goods | Members help members | eBay Germany