Return to the USA - how do I get my money back | Members help members

lakertia · 2026-06-01T06:18:56.442000Z

Hello,I bought a video recorder privately in the USA (a collector's item from 1976).I explicitly asked the seller to pack the device well, which he also confirmed to me.When the device arrived, I was totally shocked. It was shipped in the original 1976 box. The box was already no longer very stable because of moisture and was secured with lots of tape.He wrapped the video recorder once in bubble wrap and put it in a package that was rattling around inside the large original box, since there was no other padding. The video device also comes with a small timer switch. That was also just loosely wrapped once in bubble wrap.The video recorder weighs 24 kg. Because it was bouncing around randomly in the large shipping box, various damage occurred, and the timer switch is also no longer usable due to a broken control part. The seller stopped responding at some point and I opened a case with PayPal.Now I am supposed to send the video recorder back at my own expense, which I am not willing to accept.This is about more than 450 euros incl. shipping, which I want back.What can I do now so that I can return the device free of charge or so that eBay International Shipping covers the costs.I am not at fault here and cannot put up another 200 euros or more.Regards

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