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Return, seller isn't responding
I bought an item, and after delivery it turned out to be “item not as described”. The seller stopped responding to my messages, so I opened a case. Ebay decided in my favor, meaning return and refund. Unfortunately, I still haven’t received any reply from the seller, meaning no shipping label either. How should I proceed now?
8 comments
samantha@ebay
Mentor1 month agoHello @phi-520801
We gave the seller 5 full days to provide you with a label.
Those are up on Friday and the return will be presented to the specialist department again.
As long as the seller still doesn’t respond, you don’t need to do anything.
The colleagues will get in touch with you starting Friday.
Thanks for the tag @bootyooty
Best regards
Samantha
phi-520801
OP1 month agoSuper thanks for the info👍
phi-520801
OP1 month ago@samantha@ebay eBay has now refunded my money. What happens now with the item, which is still with me, since the seller is no longer responding?
Kind regards
perfect-sally
Mentor1 month agoIf ebay has decided in your favor and you have received a refund, then that’s the end of it for you for now.
If the seller wants his item back, he must pay you for the return shipping in advance.
phi-520801
OP1 month agoOkay and how long does he usually have for that?
oskar_der_wikinger
Mentor1 month agoIn theory until 31.12.2029 @phi-520801
bootyooty
Mentor1 month ago@samantha@ebay will take a look at it
perfect-sally
Mentor1 month agoActually, after the reconciliation phase, you can involve ebay and state that the seller did not provide a return label and has not responded.