Return accidentally initiated as seller

Question

I accidentally started the return as a private seller, even though I’m still in the process of sorting things out with the buyer. I’m still waiting for a reply before deciding whether a refund or return makes sense. Can the return be canceled again?I’ve never had this happen before.

perfect-sally · Accepted Answer

You mean you accepted the return? No, it can’t be stopped anymore. Communicate with the buyer, and if you agree, they can close the return.