Return of sealed hygiene products, experiences? | Members help members

dkm-underwear · 2026-06-29T20:49:06.809324Z

Hello everyone,I have a question for sellers who sell hygiene items such as underwear, swimwear, or similar sealed products.Our items are fitted with a hygiene seal, and in our cancellation policy we point out that the right of withdrawal is excluded for opened sealed hygiene items. We also have a size chart on all listings.Nevertheless, it often happens that buyers order two sizes of the same item (e.g. M and L), try both items on, keep the fitting size, and send back the other size with the hygiene seal removed. In many cases eBay accepts the return or automatically refunds the purchase price, even though in our view the goods are no longer suitable for resale once the hygiene seal has been removed.As we understand it, the right of withdrawal is excluded for opened, sealed hygiene items. That is why we are surprised that eBay still often accepts these returns automatically.How do you handle such cases?Does eBay also accept returns of opened hygiene items in your case?Were you able to get such returns rejected?Are there any specific settings or procedures you can recommend?Or is the only option in the end to go through eBay support?I look forward to your experiences and tips. Thank you!

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Return of sealed hygiene products, experiences? | Members help members | eBay Germany