Good day,I have the following problem:In the case of a return from the buyer, I would like to refund them the full amount. They also do not need to send the item back. However, the full refund does not work because I only have the credit from the purchase price in my eBay account and the shipping costs were used for the DHL label.If I want to refund the full amount, I have to add a credit card. I do not have one.How is someone who doesn't have a credit/debit card supposed to refund the cost???I...

Hello @skd_eisenach, thanks for your feedback! Your bank account was classified by our system as not direct-debit capable, because we were unable to reverse the test amounts we sent you. Therefore, it cannot be used to pay the sales costs. The fact that the amounts could not be reversed may also be because debits from foreign accounts are not permitted for your bank account. If you are sure that your bank account is direct-debit capable and that debits from...

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