Return request from the buyer | Members help members

bigapple72 · 2025-10-31T13:57:55.189000Z

I ask for help in the following case: On 17/10, a buyer purchased a barometer from me via Buy It Now, which arrived with him on 25/10. After that, I received a return request via eBay because the barometer supposedly did not work. However, I had checked the function at home. On 26/10, I contacted the buyer via eBay and asked what was wrong with the barometer.On the same day, I again received from eBay the buyer’s message that he would like to contact me, with the number provided. As things continued, it turned out that it was probably the buyer’s mobile number (without the zero). I did not respond to this message at first. Then on 27/10, I received another message via eBay. This already seemed very suspicious to me because it was written in such badly wrong German. In addition, I was asked to provide the buyer with my email address so that he could contact me, because he supposedly had repaired the item. I also did not respond to this message and did not send any email address, because by that point at the latest I thought that my account had been hacked. Also on 27/10, I suddenly received an email from the buyer to our private email address. How did he get that? Not from me. Somehow I was still sure that my account had been hacked. But since the buyer wrote very plausibly, briefly saying that he had repaired the barometer, but does not have an eBay account and therefore informs eBay that the case will be closed on 30/10. In the email, he also provided all of his contact details.I was suspicious, but I waited until the 30th to see whether the case would be closed or the return request withdrawn. That was not the case.In the meantime, I changed the password on my account. Then on 31/10, I received a message from eBay saying that the buyer was still waiting for my reply. So he had not closed the case. Does it actually happen that eBay messages are written in bad German because they are translated with a translation program?From the very beginning, everything seemed very strange to me, because the buyer apparently only registered with eBay that day and had zero ratings. From my research, I now know that you can bid on something on eBay without being registered. How should I behave now?

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Return request from the buyer | Members help members | eBay Germany