Hello dear community, in my account a return case on eBay was incorrectly marked as closed (presumably marked by the seller as “delivered”), although no return shipment has taken place. The seller agreed to a partial refund for a defect, but has not carried it out yet. eBay support cannot be reached because no open case is being recognized. How can I proceed?

Hello @fulda2001 I have closed the return and issued your refund. You will receive it in the next few days via the original payment method. Thanks for the tag @perfect-sally Best regards Samantha

Return case incorrectly marked as completed, seller's partial refund not issued | Members help members

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Return case incorrectly marked as completed, seller's partial refund not issued | Members help members | eBay Germany