Return case closed, but item never received – what can I do? | Members help members

bal.vive · 2026-03-07T06:58:13.530000Z

Hello everyone, On December 30, 2025, I bought a turbocharger from the seller for EUR 263.91 (order 20-14021-60791). I never received the item. I opened a return case (no. 5310128636), but it was automatically closed on March 7 – without a refund and without me receiving the item. My questions: Can I still open an "item not received" case even though the return case has already been closed? Does eBay buyer protection still apply in this situation? Has anyone successfully escalated such a case after the deadline? I would be very grateful for any advice! Best regards

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Return case closed, but item never received – what can I do? | Members help members | eBay Germany