Return rate is being shown even though no returns have been made ???? | Members help members

boisvoyage · 2025-09-04T10:10:47.945000Z

Today I’m back again with a frustrating question, because I can’t quite understand a statement about the rating of my seller account. I’m being shown a return rate, although there were no returns/refunds. What is correct is that there was a dispute in which eBay clearly stated that the fault was not mine and that eBay initiated the return to clarify the overall circumstances. The return mentioned there has still not been made by the buyer to this day; in other words, they ignored the return label provided by eBay! So far so good, but why does this, actually """"resolved case"""" then appear in my statistics for seller ratings ???..... I would also like to clarify that eBay covered the costs for the dispute in this case, which impressed me, but from my point of view the case has no place in the rating. I would be happy if you could provide me with a comprehensible explanation here. Best regardsBOISVOYAGE

Discussions

Return rate is being shown even though no returns have been made ???? | Members help members | eBay Germany